Archive for October, 2009

These are posts published on October, 2009. Click here to see the complete blog.

Retention is important

33-1239554996g5Jo[1] 

“It used to be that jobs and economic opportunities drew migrants.  No longer.  Today’s populations are more mobile than ever.  Armed with information and freed by technology, today’s migrants choose their communities much more carefully than ever before.  Therefore, communities must be savvy in the retention and attraction of people.  In fact, if communities don’t inspire their citizens, they run the risk of becoming failed communities.”
- From “Beyond Economic Survival” by Centre for Innovative & Entrepreneurial Leadership.  Taken from the Rurban Fringe.

I’ve talked about the importance of making a community desirable.  Studies have found a strong link between residents’ attachment and economic growth.  The first step is to watch out for behaviour that kill organizations and municipalities.  Second, figure out a proper Urban Plan that aims to transform a community into one people would pay a premium to be a part of (read Mississauga’s Mayor McCallion’s regret).  Third, identify businesses that would be loss leaders for the community.

Then just sit back and enjoy stable property values, higher quality of life and strong economic growth. 

Full report here.



Subsidize development charges for high employers

Please explain why, or why not.

This is a follow up to my loss leader post.  You should read it before voting. 

A very quick summary is this :-

  • New growth costs money.  New growth should pay for itself. However, all new growth is not same
  • 1 million sq ft office complex employs 25 times as many people as an industrial compound of same size.   However, they both pay same development charge (should they?)
  • Other municipalities already do this.  Development Charge in Guelph for above structure is around $3 million.  In Halton it is $17 million
  • Employers don’t just cost money. They pay higher property taxes, and bring in much needed jobs and economic growth.  All this leads to higher property values and quality of life for all of us
  • Business pay a much higher property tax rate (residential tax-rate is < 1%.  For Office buildings it’s ~2.25%.  Industrial it’s close to 3.5%)

So the question is, should these “high employers” (office complexes, not retail spaces) pay less development charge than other commercial constructions considering all the benefit they bring in to the community? 

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Loss leader for halton & milton

1-1251386034h469[1] Walmart, Superstore and other retailers sell hardcover books for less than the cost.  Why?  It gets people to the store.  Specifically, it is better than selling toasters or socks at a discount because it gets the right customer in the store. Customers who buy hardcover books (which is arguably a luxury item) buy other items too. 

Does your municipality have a loss leader?  Something it offers in a discount to attract desirable businesses or residents?

The Region should do this for high quality employers.  A one million square foot office building employs about 25 times as many people as an industrial compound of the same size.  Is it anything less than insanity that both pay same development charges? Should we not look at the benefits office buildings bring to the community, in the form of employment and property taxes, and subsidize their development charges?

For comparison, DC on such a building in Guelph is only $3 million while in Halton they pay around $17 million.  

Walmart is smart enough to know that some customers are more valuable than others.  It willingly loses money on hardcover books to attract these customers.  Is Halton smart enough to recognize that some businesses are better than others?  Is Halton smart enough to lose money on DC up front for these businesses, knowing that it will more than make up for the loss later in extra property taxes and economic growth?

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Municipalities are antiquated

1-1234699141PRLF[1] Every so often I have to send a fax.  Rarely do these places accept a scanned copy as an e-mail attachment (it’s the 21st century, can’t they just print it out?) 

As annoyed as I get at businesses refusing to let go of an antiquated technology most people don’t have access to (fax machines) and adopting technology virtually everyone in Urban Canada uses (e-mail), municipalities are worse.  Much worse. 

Here are some things municipalities must do to modernize their affairs:

  1. Put all documents and meeting minutes online, promptly.
  2. Do virtual public input session online to complement normal ones that require people to show up at 7:30pm on a weekday (that mere mortals with day jobs, family commitments and other obligations find hard to do).
  3. Create and maintain a moderated discussion forum where issues can be discussed. Milton is bursting with talent, only if the town would tap into it.
  4. Stream (live) all public meetings.
  5. Maintain a strong presence in social networking sites.  Business are using it, why not municipalities?
  6. Start an official town blog where the Mayor, Councillors and different subcommittees take turn posting.  Why not? 

None of these initiatives cost much at all.  In fact, some may save money in the long run. 

I have done all my banking online for at least a decade.  In fact, all my financial accounts (from RRSP to regular investments) were set up without ever setting foot in a bank.  Every major electronics in my house, including my TV, fridge, stove and dishwasher, were purchased online.  For my generation, I am more of a rule than an exception.

Yet municipalities, including Milton, insist on conducting business the way it was done decades ago. Is it any surprise that younger residence no longer participate?

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Hunger: 9/11 x 5 x 365 x infinity ….

1-1213888828928i[1] A little less than 3,000 people died on 9/11. The world united.  What would happen if 5 times as many people were killed by terrorists tomorrow?  The world would unite again.

That’s how many children are killed by hunger (and hunger related diseases) every day.  Every. Single. Day.  Yesterday.  Today. Tomorrow.  12,000 to 15,000 children starve to death everyday. That is the world we live in.  Yet the world doesn’t unite.  Conundrum! 

About 20 children starved to death in the time it took you to read this post.  We cannot single-headedly eliminate hunger, but every little helps. I am not going to recommend a specific charity, but there are many great ones out there.  Lets take a moment to share our good fortunes with those who are less fortunate. 

I must add, you do not have to go very far.  Each month over 700,000 Canadians receive food from a food bank, over a third of which are children

We really don’t need terrorists attacks to unite us. 

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Reseting and experimenting: under-rated

recycle2[1] I was in a week-long training on Agile Development.  I spent a weekend thinking about it and something totally struck me: when a project stutters then going back to square one and restarting is the right thing to do.  After all, if one goes down the wrong path then it makes no sense to continue progressing.

This can be further extended to starting projects on an experimental basis knowing that it may fail.  Sometimes people are hesitant to do something until they are certain it is the right thing to do.  The problem is that often we don’t know if something is worth doing until after we have tried it. 

Companies take risk all the time. They experiment, start projects and happily cancel them when their bet doesn’t pay off.  Very few people remember Apple Newton, its first handheld platform that it experimented with for a decade until finally giving up in 1998.  It’s hugely successful iPhone would never have happened without that risk-taking. 

Now the question is, how should we extend that attitude to municipalities? Specifically, what are some areas Milton can experiment with, knowing that it’s experimenting?  How should Milton communicate that to the residents so a failed experiment is seen as a success (since it teaches something)?

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What’s your brand worth?

1453-12518312749cEY[1] A city or a town is nothing less than a brand name.  Some brands matter while others do not. 

Why should Milton (or any town for that matter) care about its brand?  First, property values (of course). Second, strong brands create strong attachments and municipalities with stronger attachment experience better economic growth.  A recent study confirmed it.

Will Milton be a vibrant, growing brand in GTA or an irrelevant one?


What kills organizations (& municipalities)

This is inspired by Seth Godin’s Blog (I am compressing his 12 traits to 4).  This is precisely why I stopped watching news.  Does your organization:

  1. Focus on urgent instead of important
  2. See trees instead of the forest
  3. Resist changing course
  4. Confuse opinions of a loud minority as desire of the majority

To paraphrase Seth Godin, if I wanted to hobble an organization (or even a country), I’d wish these traits on them.  Does this sound like your municipality?

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More bad driving

296-1247011450kRlt[1] So I am driving down on Scott Blvd at 50km/hr from the Main Street towards HVE with my family last week after thanksgiving dinner when I noticed a black Acura TL tailgating me.

The driver then went to the right and started to pass me. I noticed cars were parked on the right, but that didn’t stop the driver. He got very close to hitting parked cars and suddenly moved right in front of me, cutting me off (fortunately I knew he was going to do that, so I slowed down pre-emptively).

Honestly, what the heck is wrong with people? First, I was driving a minivan full of kids. Second, it’s a single lane road. Third, if you must pass anyway, pass on the left, not right. Fourth, it was a residential neighbourhood. What if a kid came from behind a car, not expecting an idiot to be flying down the street so close to the curb.

When a lady zoomed passed me (a couple of months ago, on Scott) crossing the street with my 5 and 2 year olds, I thought I had seen it all. Unfortunately, I hadn’t.  I am tempted to just publish the license plate number.

Slow down people, seriously, it’s not worth killing someone over.

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Population density around transit routes

IMG_0804[1] The issue of transit came up on a hawthornevillager forum.  Transit absolutely needs to be part of the larger infrastructure plan (which takes into account not only roads, but also walking and cycling). That infrastructure plan itself needs to be a part of a larger Urban Plan.

This upfront planning will allow Milton to consolidate townhomes and condos (low to mid-rises) around major arteries.  Cities that have successful (and financially efficient) transit systems do so by increasing population density around major transit routes. 

Derry is a major artery into and out of town and yet if you drive on Derry, most construction you see around Derry is single family homes. New subdivisions have condos, village homes and town homes, but these are scattered all over the subdivision instead of being consolidated around transit routes.

That means two things:

1) either most people have to walk a lot to get to a bus, which isn’t always practical (and is a disincentive)
or
2) The town has to make buses to inside neighbourhoods to reach more people, which makes transit inefficient (and is a disincentive)

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