Every so often I have to send a fax.  Rarely do these places accept a scanned copy as an e-mail attachment (it’s the 21st century, can’t they just print it out?) 

As annoyed as I get at businesses refusing to let go of an antiquated technology most people don’t have access to (fax machines) and adopting technology virtually everyone in Urban Canada uses (e-mail), municipalities are worse.  Much worse. 

Here are some things municipalities must do to modernize their affairs:

1. Put all documents and meeting minutes online, promptly.
2. Do virtual public input session online to complement normal ones that require people to show up at 7:30pm on a weekday (that mere mortals with day jobs, family commitments and other obligations find hard to do).
3. Create and maintain a moderated discussion forum where issues can be discussed. Milton is bursting with talent, only if the town would tap into it.
4. Stream (live) all public meetings.
5. Maintain a strong presence in social networking sites.  Business are using it, why not municipalities?
6. Start an official town blog where the Mayor, Councillors and different subcommittees take turn posting.  Why not? 

None of these initiatives cost much at all.  In fact, some may save money in the long run. 

I have done all my banking online for at least a decade.  In fact, all my financial accounts (from RRSP to regular investments) were set up without ever setting foot in a bank.  Every major electronics in my house, including my TV, fridge, stove and dishwasher, were purchased online.  For my generation, I am more of a rule than an exception.

Yet municipalities, including Milton, insist on conducting business the way it was done decades ago. Is it any surprise that younger residence no longer participate?